Party deposits are non-refundable. Events may also be rescheduled free of charge with a minimum 7 day’s notice. Late reschedules will incur a $100 fee. 

Changes to party packages:  

If you want to make changes to the type of party package you booked it’s best to communicate with us as soon as possible. We cannot guarantee upgrade availability. Please note you can upgrade a party but switching to a smaller package is not an option. 

Payments 

All parties are required to provide a card on file when booking the event or at checkin. All additional items added to the party the day of the event will be charged to the card at the end of the party. We appreciate if guests stop by the front desk to checkout. However we understand you may be caught up with friends and family. If you need a copy of your receipt or breakdown of costs please send us an email at dublin-oh@apexjumps.com. 

Additional Jumpers:  

We cannot guarantee we will have the capacity to add on extra jumpers on the day of your party. If you need to reserve for any additional jumpers we must be notified at least 48 hours in advance of your event. 

Additional Food  

Due to kitchen volume, additional pizzas need to be added on 2 days prior to your event date to guarantee they will be available at your room time. However we will try our best to accommodate orders and timely delivery the day of the event.  

Outside Food or Drinks  

The only items permitted are cake or desserts. No outside food is permitted into the facility.  

Parents and Spectators  

We encourage all ages to join the fun! If you would just like to watch, you will have free admission to the platforms and viewing areas. Parents who choose to watch their younger children on the courts and attractions are only permitted to stand on the pads while wearing our mandatory Apex Socks and MUST have an observer wristband after verifying their completed waiver on file. You will be given a OBSERVER WRISTBAND from a team member during your check-in. 

Late Arrivals  

Should you or your guests arrive late, we will not be able to grant additional jump time or party room time. Please remind all guest to arrive 15 minutes prior to the start of the event. Ensuring that guests have completed their waiver prior to arrival will also help expedite the check-in process. The link to the safety waiver can be found in your email confirmation after completing the booking, or directly from our website. 

Early Arrivals 

Our team members will be ready to assist you at your designated check-in time (15 minutes prior to jump time), early arrivals are not guaranteed immediate assistance due to the scheduling of prior parties. 

Casts 

Jumpers with casts, splints, or sharp/hard objects will not be allowed to enter the playing field for the safety of all jumpers. 

Rescheduling  

You can reschedule your party by calling our Event Team. We offer flexible reschedule policies a long as we are contacted 7 days in advance. We just want to see you in the park for your next big event!